Frequently Asked Questions
How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed.
How long does delivery take?
Most orders arrive within 7–15 business days after shipment. Delivery times may vary depending on the destination, shipping method, customs processing, and product availability.
Will I receive tracking information?
Tracking information will be sent to the email address used for the order when it becomes available.
Can I change or cancel my order?
Please contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
What should I do if my order arrives damaged?
Contact us with your order number and clear photos of the product and packaging. We will review the issue and help arrange a suitable solution.
Can I return an item?
Return requests must be submitted within 14 days of delivery. Items must be unused, undamaged, and in their original packaging.
How do I contact customer support?
Please visit our Contact Us page or email support@lot881.xyz. We usually respond within 1–2 business days.